Susil Sahu. “Human-in-the-Loop Safety, Explainability, and Governance Blueprint for Agentic Salesforce Healthcare CRMs in Regulated Care Operations”. International Journal of Innovations in Science, Engineering And Management, vol. 5, no. 3, July 2026, pp. 104-12, https://doi.org/10.69968/ijisem.2026v5i3104-112.