The AI-Powered Plate Examining Customer Perspectives on Next-Gen Food Delivery

Musheer Ahmed; Abhilash Trivedi

doi:10.69968/ijisem.2024v3si201-07

Authors

Musheer Ahmed Associate Professor, Department of Business Administration, Khwaja Moinuddin Chishti Language University, Lucknow. U.P.
Abhilash Trivedi Associate Professor, Department of Business Administration, Khwaja Moinuddin Chishti Language University, Lucknow. U.P.

DOI:

https://doi.org/10.69968/ijisem.2024v3si201-07

Keywords:

Artificial Intelligence, AI, Food Aggregator, Customer perception, Online Food Delivery

Abstract

AI technologies have been rapidly adopted into food aggregator apps, changing the user experience dramatically. Thus, the study focuses on the aspect of discovering the perception and acceptance of AI-powered services in this sector pertaining to consumers through voice-activated ordering, recommendation personalization, and predictive ordering. The present study helps food aggregator platforms fine-tune customer-centred strategies and optimize AI technology use by identifying what aspects affect customer trust and engagement with AI-driven services. In terms of improving customer satisfaction, loyalty, and the overall user experience, findings contribute to a small but growing stream of literature on customer-oriented aspects of AI integration in the food delivery sector.

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