Bridging the Gap: AI and Human Collaboration in Knowledge Management Systems

Saurabh Verma; Pushpendra Mourya

doi:10.69968/ijisem.2025v3si2366-375

Authors

Saurabh Verma Associate Professor, Department of Business Administration, Mahatma Jyotiba Phule Rohilkhand University, Bareilly
Pushpendra Mourya Research Scholar, Department of Business Administration, Mahatma Jyotiba Phule Rohilkhand University, Bareilly

DOI:

https://doi.org/10.69968/ijisem.2025v3si2366-375

Keywords:

Organizational Activities, AI-Powered Systems, Human-AI Collaboration, AI System Management, Infrastructure and Processes

Abstract

Emerging artificial intelligence capabilities are predicted to have a significant impact on practically all aspects of organizational activities, including knowledge management. This article investigates the opportunities that result from incorporating AI-powered technologies into knowledge management. It investigates how AI may help with important knowledge management operations such as knowledge production, storage and retrieval, sharing, and applications. The essay also provides practical techniques for increasing collaboration between humans and AI to improve knowledge management activities within enterprises. It also provides insights on the development and management of AI systems, with an emphasis on people, infrastructure, and processes. (KM - Knowledge Management, AI – Artificial Intelligence)

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