Teaching Empathy through AI: Exploring the Role of Machines in Enhancing Human Emotional Intelligence

Priyanka Rastogi; Romita Khurana; Pooja Pathak; Vaishali Vishwakarma; Charu Rastogi

doi:10.69968/ijisem.2024v3si2411-423

Authors

Priyanka Rastogi Assistant Professor, Department of Business Administration, M.J.P. Rohilkhand University Bareilly (U.P)
Romita Khurana Assistant Professor, Department of Business Administration, M.J.P. Rohilkhand University Bareilly (U.P)
Pooja Pathak Assistant Professor, Department of Business Administration, Apex Institute of Technology, Rampur (U.P)
Vaishali Vishwakarma Research Scholar, Department of Business Administration, M.J.P. Rohilkhand University Bareilly (U.P)
Charu Rastogi Former Assistant Professor, Department of Business Administration, RIMT Bareilly (U.P).

DOI:

https://doi.org/10.69968/ijisem.2024v3si2411-423

Keywords:

Artificial Intelligence (AI), Emotional Intelligence, Empathy Training, Virtual Companions, Emotion Recognition, Interactive Simulations, Empathy Enhancement

Abstract

This paper examines the role of artificial intelligence (AI) in enhancing human emotional intelligence (EI), focusing on empathy development. With the increasing integration of AI in various fields, its potential for fostering emotional growth is significant. This study synthesizes secondary data from academic literature, case studies, and industry reports to evaluate AI applications such as virtual companions, emotion recognition systems, and interactive simulations. Findings from recent research highlight that AI tools can offer personalized and scalable empathy training, with evidence suggesting positive impacts on users' EI (e.g., Koko et al., 2021; Pan et al., 2022). However, the study also addresses challenges including ethical concerns, the limitations of emotion recognition technology, and the depth of AI's emotional understanding (Smith & Tan, 2023). The paper concludes by outlining the potential benefits and limitations of AI in empathy education and proposing directions for future research to enhance the effectiveness and ethical deployment of AI in emotional intelligence training.

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