The Role of Artificial Intelligence in Modern Human Resource Management: A Review

Priti  Dubey

doi:10.69968/ijisem.2023v2i459-64

Authors

Priti Dubey Prof. and HOD, MBA Department, Bansal Institute of Science and Technology, Barkatullah University, Bhopal, Madhya Pradesh

DOI:

https://doi.org/10.69968/ijisem.2023v2i459-64

Keywords:

Artificial intelligence, Modern human resource management, Organizational success, Traditional human resource (HR), Business environment, Training and development

Abstract

More than anything else, artificial intelligence is crucial to the human resources sector. In order to recruit and create a competent staffing and hiring process, HR recruiters have integrated AI technologies. HR duties are anticipated to adapt in tandem with the ongoing changes in the workplace and the advancement of technology in all industries nowadays. In this article review the various study on role of artificial intelligence in modern human resource management. It concluded that AI is transforming Human Resource Management (HRM) by improving efficiency, decision-making, and employee experience. It streamlines recruitment, talent management, performance evaluation, and workplace safety while enabling data-driven insights. However, ethical concerns such as bias and job displacement must be addressed. Balancing AI automation with human empathy is crucial for its success. This review highlights AI’s potential and its mediating factors, such as creativity and usability, in HRM. While AI offers significant benefits, industry-specific challenges and its evolving nature must be considered. Thoughtful and strategic AI integration will ensure ethical, effective, and sustainable workforce management in modern organizations.

References

[1] T. G. Kanaiyalal and K. Sinha, "Human Resource Management, Accounting and Artificial Intelligence- A Promising Integration," Chart. Secr., pp. 81-87, 2023.

[2] P. R. Palos-Sánchez, P. Baena-Luna, A. Badicu, and J. C. Infante-Moro, "Artificial Intelligence and Human Resources Management: A Bibliometric Analysis," Appl. Artif. Intell., vol. 36, no. 1, 2022, https://doi.org/10.1080/08839514.2022.2145631

[3] A.K Chattora and K. Ekta, "Role of Artificial Intelligence in Transforming Human Resource Management In IT Industry: A Comparative Study Of TCS and INFOSYS," p. 6, 2022.

[4] M. Orosoo, N. Raash, K. Santosh, C. Kaur, J. M. A. Bani-Younis, and M. Rengarajan, "Exploring the Influence of Artificial Intelligence Technology in Managing Human Resource Management," J. Theor. Appl. Inf. Technol., vol. 101, no. 23, pp. 7847-7855, 2023.

[5] P. Budhwar et al., "Human resource management in the age of generative artificial intelligence: Perspectives and research directions on ChatGPT," Hum. Resour. Manag. J., vol. 33, no. 3, pp. 606-659, 2023, https://doi.org/10.1111/1748-8583.12524

[6] A. Arslan, C. Cooper, Z. Khan, I. Golgeci, and I. Ali, "Artificial intelligence and human workers interaction at team level: a conceptual assessment of the challenges and potential HRM strategies," Int. J. Manpow., vol. 43, no. 1, pp. 75-88, 2022, https://doi.org/10.1108/IJM-01-2021-0052

[7] O. Ahmed, "Artificial intelligence in HR," Hum. Cap. Manag. Contemp. Work. Enhancing Organ. Sustain., vol. 5, no. 4, pp. 83-98, 2018,https://doi.org/10.4324/9781032678719-6

[8] U. Murugesan, P. Subramanian, S. Srivastava, and A. Dwivedi, "A study of Artificial Intelligence impacts on Human Resource Digitalization in Industry 4.0," Decis. Anal. J., vol. 7, no. February, p. 100249, 2023, https://doi.org/10.1016/j.dajour.2023.100249

[9] A. A. Alsaif and M. S. Aksoy, "AI-HRM: Artificial Intelligence in Human Resource Management: A Literature Review," J. Comput. Commun., vol. 2, no. 2, pp. 1-7, 2023,https://doi.org/10.21608/jocc.2023.307053

[10] V. Prikshat, M. Islam, P. Patel, A. Malik, P. Budhwar, and S. Gupta, "AI-Augmented HRM: Literature review and a proposed multilevel framework for future research," Technol. Forecast. Soc. Change, vol. 193, no. September 2022, p. 122645, 2023,https://doi.org/10.1016/j.techfore.2023.122645

[11] T. Jacob Fernandes França, H. São Mamede, J. M. Pereira Barroso, and V. M. Pereira Duarte dos Santos, "Artificial intelligence applied to potential assessment and talent identification in an organisational context," Heliyon, vol. 9, no. 4, 2023,https://doi.org/10.1016/j.heliyon.2023.e14694

[12] S. Sabil, B. M. A. S. A. Bangkara, T. Mogea, E. Niswan, and E. Timotius, "Identification of HRM Improvement Strategy Using Artificial Intelligence in Modern Economic Development," Int. J. Prof. Bus. Rev., vol. 8, no. 6, p. e01835, 2023,https://doi.org/10.26668/businessreview/2023.v8i6.1835

[13] P. Cappelli and N. Rogovsky, "Artificial intelligence in human resource management: a challenge for the human-centred agenda?," Artif. Intell. Hum. Resour. Manag., 2023, https://doi.org/10.54394/OHVV4382

[14] A. Bujold, I. Roberge-Maltais, X. Parent-Rocheleau, J. Boasen, S. Sénécal, and P.-M. Léger, "Responsible artificial intelligence in human resources management: a review of the empirical literature," AI Ethics, vol. 4, no. 4, pp. 1185-1200, 2023,https://doi.org/10.1007/s43681-023-00325-1

[15] P. Weber, "Unrealistic Optimism Regarding Artificial Intelligence Opportunities in Human Resource Management," Int. J. Knowl. Manag., vol. 19, no. 1, pp. 1-19, 2023, https://doi.org/10.4018/IJKM.317217

[16] M. M. Abdeldayem and S. H. Aldulaimi, "Trends and opportunities of artificial intelligence in human resource management: Aspirations for public sector in Bahrain," Int. J. Sci. Technol. Res., vol. 9, no. 1, pp. 3867-3871, 2020.

[17] Priya, "Role of Artificial Intelligence in Human Resources Management," no. February, 2023.

[18] R. M. Kharde, "A Study on Role of Artificial Intelligence in Human Resource Management," IBMRD's J. Manag. Res., vol. 12, no. 1, p. 37, 2023, https://doi.org/10.17697/ibmrd/2023/v12i1/172868

[19] S. Srinivas, "ARTIFICIAL INTELLIGENCE AND ITS ROLE IN HUMAN RESOURCE MANAGEMENT," Glob. Financ. Anal. Bus. Forecast., pp. 67-82, 2022.

[20] Parag Ramkrushna Bhat, G. Chavan, and Z. Khan, "A REVIEW PAPER ON ARTIFICIAL INTELLIGENCE FOR HUMAN RESOURCES MANAGEMENT," Tuijin Jishu/Journal Propuls. Technol., vol. 44, no. 1, pp. 163-166, 2022,

https://doi.org/10.52783/tjjpt.v44.i1.2230

[21] C. Jhansi, "Artificial Intelligence in Human Resource Management," vol. 8, no. 8, pp. 126-129, 2022.

[22] E. Sanyaolu and R. Atsaboghena, "Role of Artificial Intelligence in Human Resource Management: Overview of its benefits and challenges," ResearchGate, no. December, pp. 1-8, 2022, doi: 10.13140/RG.2.2.22297.29283.

[23] SHIVANI TIWARI, "ARTIFICIAL INTELLIGENCE AND ITS ROLE IN HUMAN RESOURCE MANAGEMENT," Int. J. Mech. Prod. Eng. Res. Dev., vol. 10, no. 8, pp. 310-317, 2020, https://doi.org/10.46501/IJMTST060850