Adoption of e-payment platforms amidst Pandemic

Pratiksha  Saxena

doi:10.69968/ijisem.2025v4i21-6

Authors

Pratiksha Saxena Assistant Professor, Department of Management, Prestige Institute of Management and Research, Gwalior, Madhya Pradesh, India.

DOI:

https://doi.org/10.69968/ijisem.2025v4i21-6

Keywords:

E-payment platforms, Perceived usefulness, Attitude, Behavioral intention, Pandemic

Abstract

Cash has been the major means of transaction among people but after the spread of COVID-19, cash has become a potential carrier of the disease. There is high risk associated with usage of cash as it passes on from one hand to the other. In such a case the usage of e payment platforms comes to the rescue. These platforms not only reduce the risk of spreading COVID-19 but also make the transactions convenient. A large number of e-payment platforms are available in the country. People had been using e-payment platforms even before the pandemic but a large number of populations was reluctant because of perceived risks associated with its usage. But, spread of COVID-19 has inspired people to consider the benefits of e payments in comparison to the risks. The paper deals with the relation that how perceived usefulness have impacted the adoption and usage of e payments platforms amidst the spread of COVID-19. The study was done with the help of a questionnaire on a sample size of 219 people.

References

[1] Agarwal, V., Poddar, S., & Karnavat, S. J. (2020). A Study On Growth Of Mobile Banking In India During Covid-19. PalArch's Journal of Archaeology of Egypt/Egyptology, 17(6), 9461-9485.

[2] Akturan, U. & Tezcan, N. (2012). "Mobile banking adoption of the youth market: Perceptions and intentions," Marketing Itelligence and Planning. 30(4)https://doi.org/10.1108/02634501211231928

[3] Al-Maroof, R. S., Alhumaid, K., Akour, I., & Salloum, S. (2021). Factors that affect e-learning platforms after the spread of COVID-19: post acceptance study. Data, 6(5), 49.https://doi.org/10.3390/data6050049

[4] Ajzen, I., & Fishbein, M. (1980). Understanding attitudes and predicting social behavior. Englewood Cliffs, NJ: Prentice-Hall.

[5] Baran, D. A. (2024). CONCEPT OF E-CURRENCY: A BROADER VIEW ON A WIDER CANVAS. International Journal of Innovations In Science Engineering And Management, 108-114.

[6] Byrne, B. M. (2010). Structural equation modeling with AMOS: Basic concepts, applications, and programming. New York: Routledge.

[7] Carranza, R., Díaz, E., Sánchez-Camacho, C., & Martín-Consuegra, D. (2021). e-Banking adoption: an opportunity for customer value co-creation. Frontiers in Psychology, 11, 4003.https://doi.org/10.3389/fpsyg.2020.621248

[8] Chaouali, W., Souiden, N., Ladhari, R. (2017): Explaining adoption of mobile banking with the theory of trying, general self-confidence, and cynicism. Journal of Retailing and Consumer Services, 35, 57-67.

https://doi.org/10.1016/j.jretconser.2016.11.009

[9] Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS quarterly, 319-340.https://doi.org/10.2307/249008

[10] Dubey, V., Sonar, R., & Mohanty, A. (2020). FinTech, RegTech and Contactless Payments Through the Lens of COVID 19 Times. International Journal of Advanced Science and Technology, 3727-3734.

[11] Galhotra, B., & Dewan, A. (2020, October). Impact of COVID-19 on digital platforms and change in E-commerce shopping trends. In 2020 Fourth International Conference on I-SMAC (IoT in Social, Mobile, Analytics and Cloud) (I-SMAC) (pp. 861-866). IEEE.https://doi.org/10.1109/I-SMAC49090.2020.9243379

[12] Hair, J., Black, W. C., Babin, B. J. & Anderson, R. E. (2010) Multivariate data analysis (7th ed.). Upper Saddle River, New Jersey: Pearson Educational International

[13] Iyengar, K., Upadhyaya, G. K., Vaishya, R., & Jain, V. (2020). COVID-19 and applications of smartphone technology in the current pandemic. Diabetes and Metabolic Syndrome Clinical Research and Reviews, 733-737.

https://doi.org/10.1016/j.dsx.2020.05.033

[14] Johri, D. S., Rroy, D. A. D., & Latha, D. G. (2022). A HANDBOOK ON COMMERCE & A Handbook on Commerce & Management (Vol. 2, Issue Volume 2).

[15] Kujur, U., Joseph, S., & Indurkar, S. K. (2024). What makes it Green for the Unified Payment Interface (UPI)? A Study. International Journal of Innovations In Science Engineering And Management, 3(Special).

[16] Kumar, A., Dhingra, S., Batra, V., & Purohit, H. (2020). A framework of mobile banking adoption in India. Journal of Open Innovation: Technology, Market, and Complexity, 6(2), 40.https://doi.org/10.3390/joitmc6020040

[17] Kumar, R. (2022). A Review on Challenges of Digital Payment System in India. In A Handbook on Commerce & Management Applications, Concepts and Technologies (pp. 1-12).

[18] Nayanajith, D. A. G. (2021). Perceived Trust of E-Services, Perceived Usefulness and Adoption of E-Banking amongst the Students of University of Kelaniya: A Relational Study. Vidyodaya Journal of Management, 7(1).

https://doi.org/10.31357/vjm.v7i1.4917

[19] Purnawirawan, N., De Pelsmacker, P., & Dens, N. (2012). Balance and sequence in online reviews: How perceived usefulness affects attitudes and intentions. Journal of interactive marketing, 26(4), 244-255.

https://doi.org/10.1016/j.intmar.2012.04.002