Enhancing Human Relations Skills of HR Managers to Promote Organizational Citizenship Behaviour in Organizations
DOI:
https://doi.org/10.69968/ijisem.2025v4i3192-209Keywords:
Human Relations Skills, Organizational Citizenship Behaviour (OCB), Leadership Development, Organizational Performance, Interpersonal SkillsAbstract
This study examines the influence of HR managers' interpersonal skills on employee Organizational Citizenship Behavior (OCB) within Ghanaian organizations. By utilizing a mixed-methods approach, which includes surveys and interviews, the research revealed a notable positive relationship between the human relations skills of HR managers and employee OCB. Key mediating factors identified are trust, fairness, communication, and emotional intelligence. This research contributes to the understanding of OCB in Ghana, stressing the significance of soft skills in HR practices and overall organizational effectiveness. The findings recommend that HR development efforts should emphasize improving relational skills to foster OCB.
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Copyright (c) 2025 Francis Agyapong, Jacob Tawiah, Akwasi Owusu Bempah, Mensah Kwadwo Simon
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