Investigating Customer Behaviour in the Digital Age: An Empirical Analysis of Online Buying Trends

K.R. Nitinkrishna; Ganesh  Babu. M.

doi:10.69968/ijisem.2025v4i3250-254

Authors

K.R. Nitinkrishna Ph.D. Scholar, Dept. of Management, Mass College of Arts and Science, Affiliated to Bharathidasan University Trichy, Tamil Nadu.
Ganesh Babu. M. Research Supervisor, Dept. of Management, Mass Collage of Arts and Science, Affiliated to Bharathidasan University, Trichy, Tamil Nadu.

DOI:

https://doi.org/10.69968/ijisem.2025v4i3250-254

Keywords:

Customer Behavior, E-commerce, Digital Shopping, Consumer Preferences, Purchase Frequency, Online Buying Trends

Abstract

This research examines customer behavior during the digital era using an empirical investigation of online purchasing patterns. From a study of secondary data equating to 100 cases of online purchases, the study identifies central features including preferred product categories, preferred devices used for shopping, frequency of purchase, and busiest shopping times. The research discovers that Electronics and Fashion are the leading online purchase items, with the smartphone proved to be the most frequently used device. This study notes that regular customers make up the bulk of customers and that customer activity is at its highest during festive and holiday seasons. With these observations, companies can get specific guidance on adjusting their online strategies to keep up. The study confirms that aligning with new consumer trends increases a company’s chances of succeeding in the growing online market.

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