Content Marketing: Its Role in Building Brand Loyalty and Customer Satisfaction

Ragdah  Jawaid

doi:10.69968/ijisem.2025v4si1115-120

Authors

Ragdah Jawaid Research Scholar

DOI:

https://doi.org/10.69968/ijisem.2025v4si1115-120

Keywords:

Content Marketing, Brand Loyalty, Customer Satisfaction, Businesses, Emotional connection

Abstract

Businesses' usage of content marketing techniques is believed to have a positive or negative effect on consumer satisfaction and brand loyalty. This article provides a comprehensive review of the various literature studies that have been conducted on "the role of content marketing" in the development of brand loyalty and consumer satisfaction. It concluded that content marketing plays a vital role in building brand loyalty and customer satisfaction by fostering engagement, trust, and emotional connection. While customer engagement significantly enhances trust, its direct impact on loyalty remains limited. Notably, content marketing shows the strongest influence on customer loyalty, especially in sectors like healthcare. Effective use of multimedia content—such as videos, infographics, and instructive posts—coupled with customer-centric and ethical strategies, enhances perceived brand value. Ultimately, by encouraging recurring business and goodwill, creative and captivating content marketing strategies provide companies a competitive advantage.

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